Track Order
Track Your Order
Thank you for shopping with SilkySmooth.
Once your order has shipped, you may receive a shipping confirmation email with tracking information when available. Please allow 24–72 hours for tracking updates to appear after the carrier receives your package.
How To Track Your Order
To track your order, use the tracking number provided in your shipping confirmation email.
If your tracking number is not updating right away, please wait 24–72 hours. Tracking may take time to update after the package has been processed by the shipping carrier.
Need Help Finding Your Order?
If you did not receive tracking information or need help with your order, please contact us at:
When contacting us, please include:
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Your full name
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Order number
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Email address used at checkout
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A brief description of the issue
Delivery Delays
Estimated delivery time is typically 7–15 business days after your order has been processed, depending on your location and the shipping carrier.
Delivery times are estimates and may be affected by carrier delays, customs processing, holidays, weather, or other events outside of our control.
Tracking Says Delivered, But I Did Not Receive It
If your tracking says delivered but you have not received your package, please check:
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Your mailbox
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Front porch or delivery area
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Household members
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Neighbors
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Building front desk or mailroom
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Your local post office or shipping carrier
If you still need help, contact us at richmindstudiosco@gmail.com and we’ll do our best to assist you.