Privacy policy

Privacy Policy

Last updated: June 11, 2026

SilkySmooth operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to SilkySmooth.

SilkySmooth is powered by Shopify, which enables us to provide our store and services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through our website.

Please read this Privacy Policy carefully. By using or accessing our website, you acknowledge that you have read and understood how your information is collected, used, and shared as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website, we may collect the following types of personal information:

  • Contact details, including your name, email address, phone number, billing address, and shipping address.

  • Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged, or canceled.

  • Payment-related information needed to process your order.

  • Account information, if you create an account.

  • Communications with us, including customer support messages.

  • Device and usage information, including your IP address, browser type, device information, cookies, and how you interact with our website.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or provide information through our website.

  • Automatically when you visit or use our website through cookies and similar technologies.

  • From Shopify, payment processors, shipping providers, analytics providers, marketing tools, and other service providers that help us operate our store.

  • From third-party partners where permitted by law.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders.

  • Accept payments and prevent fraud.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Manage returns, refunds, and exchanges.

  • Improve our website, products, and customer experience.

  • Send order updates and important account or purchase information.

  • Send marketing communications, where permitted by law.

  • Show relevant advertisements and measure marketing performance.

  • Comply with legal obligations and enforce our policies.

How We Share Personal Information

We may share personal information with trusted third parties when needed to operate our business and provide our services, including:

  • Shopify, which hosts and powers our online store.

  • Payment processors.

  • Shipping and fulfillment providers.

  • Customer support tools.

  • Analytics and advertising partners.

  • Service providers who help us manage store operations.

  • Legal, regulatory, or government authorities when required by law.

We do not sell your personal information in the traditional sense. However, some privacy laws may define certain advertising or tracking activities as “selling” or “sharing” personal information. Depending on where you live, you may have the right to opt out of certain targeted advertising or data-sharing practices.

Relationship With Shopify

Our store is powered by Shopify. Shopify may collect and process certain personal information about your access to and use of our store in order to provide, protect, and improve its services.

Information submitted through our store may be shared with Shopify and other service providers that may be located in countries outside of where you live. Shopify may also process data in connection with features that help support store operations, analytics, fraud prevention, advertising, and customer experience.

To learn more about how Shopify handles personal information, you can review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, improve your shopping experience, analyze website traffic, support marketing, and help prevent fraud.

You may be able to adjust your browser settings to refuse or disable cookies. Please note that some parts of the website may not work properly if cookies are disabled.

Third-Party Websites and Links

Our website may include links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

If you access a third-party link, please review that third party’s privacy policy and terms before providing personal information.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined by applicable privacy laws.

Security and Retention

We take reasonable steps to help protect your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee perfect security.

We keep personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information.

  • Request a copy of your personal information.

  • Opt out of certain targeted advertising or data-sharing practices.

  • Withdraw consent where processing is based on consent.

  • Manage your marketing communication preferences.

These rights may vary depending on your location and may be subject to legal limitations.

To exercise your rights, contact us at richmindstudiosco@gmail.com.

We may need to verify your identity before completing your request. We will not discriminate against you for exercising privacy rights available to you under applicable law.

Marketing Communications

If you sign up for marketing emails or other promotional messages, you may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing messages, we may still send you non-promotional messages related to your orders, account, customer service requests, or legal notices.

International Transfers

We may transfer, store, and process your personal information outside of the state, province, or country where you live.

When required, we rely on appropriate legal safeguards for international data transfers.

Complaints

If you have concerns about how we handle your personal information, please contact us at richmindstudiosco@gmail.com.

Depending on where you live, you may also have the right to contact your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise any privacy rights available to you, please contact us at:

SilkySmooth
Email: richmindstudiosco@gmail.com